Just like any business, the top 20% of people in the dent removal game will make 80% of the money. The top 20% are the masters of the trade. The masters get the best jobs and get all the referrals. Whether you are a smash repairer, run your own PDR business or are a complete novice, you are in a referral business and most of your future business will come from referrals if you do your job properly. While the master dominates the market, the rest of the dabblers scrap away, day after day trying to make ends meet trying to chase down $50 jobs. Trust me from personal experience, you want to be a master of this trade.